Send New Request or Backoffice Inquiry/Claim

To send a new request or backoffice inquiry/claim, click the Request / To Backoffice / Claim (New) option to open a new window.

Perform the following steps:

1. Optionally, enter the mobile number or indicate a different contact number.

2. Select the type of inquiry/claim from Type drop-down list.

3. Select the form of action to take from Action to Take drop-down list which will fill in appropriate reasons from Reason For the Call drop-down list.

4. Select the reason for the call from Reason For the Call drop-down list.

5. Enter a comment describing the reason for sending new request or back office inquiry/claim in Comment field.

6. Select YES or NO to assign to appropriate area or manager from Assign Request drop-down list.

7. Click Submit to apply changes.

8. Once submitted, the Mobile Help Desk will receive a notification for a call response.