Port to a New Carrier

To port a mobile number to a new carrier, click the Port To a New Carrier option to open a new window.

Perform the following steps:

Enter the criteria in Select Mobile Number field.
Find the mobile number. Select the mobile number to display the device and plan information.
Select the vendor from Port to Carrier drop-down list.
Select NO or YES from Overwrite Policy drop-down list. Default value is NO. Most users will not have the appropriate permissions to overwrite the policy. Depending on the client policy configuration, a global or regional admin can select YES to overwrite the policy to show more device options that are not allowed for certain users.
Select the device type from Device Type drop-down list. For example, Smartphones. Upon selecting the device, a list of options appears.
Choose your device by selecting the specific model (i.e., color/storage) in drop-down list and clicking the check box below the device image.
Choose the plan for your device by clicking the check box in Select column.
Optionally, enter a comment in Comments field.
Click Next to continue.
Optionally, choose the accessories for your device by clicking the check box for each of the accessories to be added.
Enter the shipping address where your device should be delivered.
Click Next to continue.
After the port to a new carrier confirmation screen appears, review the details for accuracy prior to submitting.
Click Submit to apply changes.
Once submitted, the manager of the user will receive a notification for approval.

Note: If your contract end date is in the future, your cost center will be charged a termination fee from the existing carrier. If selecting from a non-preferred vendor, you will need to validate coverage in your area before proceeding and additional approvals may be required.