To send a new request or backoffice inquiry/claim, click the Request / To Backoffice /Claim (New) option to open a new window.
Perform the following steps:
Optionally, enter the mobile number or indicate a different contact number.
Select the type of inquiry/claim from Type drop-down list.
Select the form of action to take from Action to Take drop-down list which will fill in appropriate reasons from Reason For the Call drop-down list.
Select the reason for the call from Reason For the Call drop-down list.
Enter a comment describing the reason for sending new request or back office inquiry/claim in Comment field.
Select YES or NO to assign to appropriate area or manager from Assign Request drop-down list.
Click Submit to apply changes.
Once submitted, the Mobile Help Desk will receive a notification for a call response.