To suspend a service, click the Suspend Service option to open a new window.
Perform the following steps:
Enter the criteria in Select Mobile Number field.
Find the mobile number. Select the mobile number to display the device and contract dates information.
Select the reason to suspend service from drop-down list. This can be Seasonal/Vacation/Separation or Lost/Stolen/Damaged.
If the Seasonal/Vacation/Separation option is selected, the service will suspend without billing.
If the Lost/Stolen/Damaged option is selected, the service will suspend with billing.
Optionally, enter a comment in Comments field.
Click Submit to apply changes.
Once submitted, the manager of the user will receive a notification for approval.