In the event the validation Past Due is triggered for an invoice, you can resolve it by completing the following steps.
Click on the triggered icon under the Past Due column.
Review the invoice amounts and the past due amount.
Determine if the past due amount is valid.
If the past due is valid and you need to pay the amount, click the button Approve Past Due.
If the past due is invalid, click the button Decline Past Due.
Why would a Past Due be valid?
Previous payments were delayed, resulting in rolling late fees
Previous payments were not issued and therefore the vendor did not receive payment
Why would a Past Due be invalid?
The vendor has mis-applied the payment
The previous amount due was paid to the vendor, but did not post until after the invoice was generated and sent out
You are disputing charges and short-paying the account until the dispute is resolved