To suspend a service, click the Suspend Service option to open a new window.
Perform the following steps:
Enter the criteria in Select Mobile Number field.
Find the mobile number. Select the mobile number to display the device and contract dates information.
Select the reason to suspend service from drop-down list. This can be Seasonal/Vacation/Separation or Lost/Stolen/Damaged.
If the Seasonal/Vacation/Separation option is selected, the service will suspend without billing.
If the Lost/Stolen/Damaged option is selected, the service will suspend with billing.
Optionally, enter a comment in Comments field.
Click Submit to apply changes.
Once submitted, the manager of the user will receive a notification for approval.
Manager Approval
After the user sends the suspend service request, the manager will receive an email to review and approve the request.
Upon receiving the email, the manager should click Enter to access the Asignet portal to view the request details.
Once the review of the request is done and ready to approve, the manager should click Approve to apply changes and the administrator will receive a notification for approval.
Administrator Approval
After the manager sends the approval for suspend service request, the administrator will receive an email to review and approve the request.
Upon receiving the email, the administrator should click Enter to access the Asignet portal to view the request details.
Once the review of the request is done and ready to approve, the administrator should click Approve to apply changes and the automatic task starts the process to place the suspend service order.