Page Comparison

To disconnect a line or circuit order, click the WKF Order Disconnect Line option to open a new window.

Perform the following steps:

1. Select the vendor name from Vendor drop-down list.

2. Choose the due date for the disconnect order in Requested Due Date field.

3. Select the level of priority from Priority drop-down list. Valid values are Expedite, High, Medium, or Low.

4. Select the type of circuit from Request Circuits Type drop-down list. Valid values are Voice and Data.

5. Enter the criteria in Select Existing Site Id field. Find the site name then select the name.

6. Select Yes or No from Site Closure drop-down list to specify if the disconnect order is for a site closure.

7. Enter the criteria in Requestor field. Find the requestor name then select the name to display the requestor email information.

8. Select the name of project from Project Name drop-down list.

9. Enter an approver comment in Approver Memo section.

10. Enter a general comment in General Comments section.

11. Select the lines/circuits to be added. Click Add.

12. To add additional items not in inventory, click Add additional items not in inventory to open a new window.

    1. Enter the criteria in Site ID field. Find the site name then select the name.

    2. Select the service type from drop-down list.

    3. Enter the circuit/service ID, description, and account.

    4. Click Save to apply changes or click Cancel to abort the operation.

13. To add additional notes or special instructions, click Add Notes/Comments to open a new window.

    1. Enter a comment in Additional Notes/Special Instructions section.

    2. Click Save to apply changes.

14. Enter the criteria in Select Vendor Account Manager field. Find the name of vendor account manager then select the name. Click Add Account Manager to list the vendor account manager.

15. To create a new vendor account manager, click Add New Account Manager to open a new window.

    1. Enter the first name, last name, email address, phone number, and title.

    2. In the Default field, click the check box to make default.

    3. In the Provisioning field, click the check box to allow provisioning.

    4. Click Accept to apply changes or click Cancel to abort the operation.

16. Select Yes or No from drop-down list in Notifications section to specify if others need to be notified of this disconnect order.

17. Click Submit to apply changes or click Save to save changes.

18. Once submitted, the designated users will receive a notification for approval.